Check-in after 18:00 is possible by prior agreement with the reception. We will ask you for your personal documents so that we can arrange the remote check-in. After this, you will receive all the necessary instructions to your email address, including where to find the key to your room and which phone number to call in case of questions or any problems.
Can I check-in before 14:00?
Arrivals before 14:00 are always on request and subject to availability, but we will do our best to accommodate your request. Please make sure to contact us before your arrival date to ensure a smooth check-in.
Can I leave my luggage if the room is not ready before 14:00?
Yes, you are welcome to leave your luggage with us until the room is ready. Meanwhile, we will do our best to prepare your room sooner and offer you an earlier check-in.
When is the check-out time?
Check-out time is until 11:00. However, if you need a later check-out, contact us before arrival, or during your stay, and we will do our best to accommodate your request. If a later check-out should not be possible, you are welcome to leave your luggage at reception and retrieve it at a later time.
Can I smoke in the room?
Smoking inside any establishment is prohibited in Slovenia according to the legislation act Restriction on the Use of Tobacco and Related Products Act (Zakon o omejevanju uporabe tobačnih in povezanih izdelkov – ZOUTPI (Uradni list RS, št. 9/17 z dne 24. 2. 2017). Therefore, we ask guests to respect the fact that all our rooms are strictly non-smoking rooms. We reserve the right to charge an exceptional flat-rate cleaning fee of 100,00 EUR for smoking in our rooms.
Are pets allowed at your property?
Pets are allowed at our guesthouse at an extra charge of 10,00 EUR/pet/night.
Can I get an extra bed in the room?
The general capacity of the room is 1-2 people. Additional beds for the third or fourth person are available for an additional fee in all rooms with the exception of the Apartment and Small Twin Room. An additional bed must be reserved before arrival, and the reservation must be finally confirmed by our guesthouse.
Is my child entitled to a free stay or discount?
All children up to 2 years old stay free of charge when using the existing bedding or baby crib. All children from 3 to 12 years old pay an additional 25,00 EUR/night when using the existing bedding or an extra bed. Individuals above the age of 12 are considered adults by our guesthouse. An adult person in a room is charged 35,00 EUR/night for using an extra bed.
Do we have to pay extra if our child sleeps with us in the bed?
Children from 3 years old to 11 years old can stay for 25,00 EUR/child/night in the existing bedding. Children 12 years old and over stay for 35,00 EUR/child/night the existing bedding.
How do I make an online reservation?
Visit www.vilalipa.com and insert your desired dates of arrival and departure, and the number of rooms (the number of adults and children can be selected in the next step). Then follow the steps as displayed on the screen. After successfully completing your reservation, you will receive an e-mail confirming your reservation.
I have made a reservation but didn’t receive any confirmation.
Please contact us immediately to check if your reservation was processed correctly. You can contact us by calling us at +386 31 4910929 or sending us an e-mail at email@example.com.
How can I confirm my reservation?
Reservations can be confirmed by entering your credit card details for a pre-authorisation or by paying in advance as a guarantee of arrival.
Am I required to enter my credit card details to book a room on your website?
Yes. A credit card number is required to book a room at our guesthouse. For your security, the credit card number will be encrypted before being transmitted over the internet.
I’m having trouble making an online reservation. Is there a number I can call for help?
In case any issues arise during the reservation process, please call us at +386 31 491 929 or send us an e-mail at firstname.lastname@example.org.
I can’t complete my reservation because the website keeps processing it endlessly. What should I do?
It is very likely that our system is not able to process your credit card due 3DSV or 3DSV2 security protocols. Please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
Why do I have to provide my credit card number during the reservation process?
To guarantee your reservation you will be asked for your credit card details to perform a pre-authorisation anytime before the arrival date. Pre-authorisation is a type of credit check. We use it to ensure that the credit card is valid and that there are sufficient funds to cover all or part of the reservation costs. With the pre-authorisation, the amount of the reservation is »held« as unavailable for a certain period. If you have chosen one of our non-refundable or pay-in-advance offers, your credit card will be charged for the entire amount as soon as you confirm the booking.
My credit card is valid. Why can’t I complete my reservation?
Please check once again if all the data from your credit card have been correctly entered, and check the type of credit card. We accept only MasterCard, Visa and American Express. If all the data is correct, please contact your credit card provider or home issuing bank to check if there are any limitations for online authorisations or if your credit card supports 3DSV or 3DSV2 security protocols.
How can I book a room if I don’t have a credit card?
If you don’t have a credit card, we can alternatively prepare a pro forma invoice and send it to you via e-mail. In this case, the payment is made by bank transfer before your arrival. You can request a pro forma invoice by sending us an e-mail to email@example.com.
Changes, cancellations and payments
Can I change or cancel my reservation free of charge?
Whether you can change or cancel your reservation free of charge depends on the cancellation policy selected during the reservation process. The cancellation policy is displayed when selecting the preferred room type and rate, and it is also included in the confirmation details of your reservation. Therefore, we kindly ask you to pay attention to the terms and conditions when making your booking as later exceptions/cancellations might not be possible anymore.
How can I change or cancel my confirmed reservation?
You can change or cancel your reservation by sending an e-mail to firstname.lastname@example.org.
What happens if I forget to change or cancel my reservation?
Unfortunately, if you fail to change or cancel your reservation on time, you will be charged the total amount of the reservation.
Can I pay when I arrive at your guesthouse?
During the reservation process you can select to pay upon arrival. Nevertheless, we will ask for your credit card details just to perform a pre-authorisation, which will guarantee your reservation. To learn more about pre-authorisations, please check our Guesthouse Policies.
Services and facilities
Do you serve breakfast?
At our guesthouse, we offer a fully equipped shared kitchen where you can prepare your own breakfast. In addition, we also offer the option of a delicious breakfast basket with local goodies, which can be delivered to your room. The minimum order is of 2 people and is accepted no later than 18:00 for the next day. The price of breakfast is 13,00 EUR per person with delivery between 8:00 and 8:30 in the morning. All necessary utensils can be found in our shared kitchen.
Is breakfast included in my reservation?
Breakfast is not included in the reservation unless you have chosen this option during the reservation process.
Is breakfast included in the price of the room?
Breakfast is not included in the price. Breakfast can be booked online or directly at our property upon check-in for an additional price.
Do I need to reserve breakfast in advance?
Yes. You can add the breakfast basket to your reservation when booking online. You can also decide on it when you arrive at our guesthouse. We accept orders no later than 18:00 for the next day.
Do you have parking space?
We provide complimentary private parking right in front of our guesthouse. Reservations in advance are not required.
Can we store our bicycles?
You will find bicycles stands in front of our guesthouse, where you can safely lock your bicycles.
We travel with high-end/expensive bicycles. Can we store them in our room?
It is neither possible (due to space limitations) nor allowed to store bicycles in our guestrooms.
Is there a kitchen in the room?
Our rooms do not have a kitchen.
Is there a common kitchen at your property?
Vila Lipa offers a fully equipped shared kitchen on the ground floor, which can be used by all guests.
Do you offer rooms with balconies/terrace?
Yes, most of our rooms feature a private balcony. Make sure to check the room features and amenities before making a reservation as some rooms do not have a balcony.
Other general information
Can I get your price list?
Our prices are subject to change depending on the period of stay and availability of accommodation. Accommodation prices can be found by selecting your dates on our website at www.vilalipa.com or by sending an inquiry to email@example.com.
How can I find out what is included in the accommodation price?
After selecting the dates at www.vilalipa.com, you will find a detailed description of what is included in the price of the selected room. A detailed description is also included in the reservation confirmation e-mail that you receive after completing your reservation.
Do you offer any special deals or discounts?
Visit our Special Offers page where you will find all of our exclusive deals.